Solutions
Solutions for your problem, not a feature list.
Each solution combines OPTIMO products to solve one specific job.
- Organised by problem, across products
- Start with a single team
- Expand once the value is proven
Automated multi-channel support
Instant, cited answers around the clock, on the channel your customers already use.
- The pain
- Zalo and page inboxes overflow, a slow reply costs the deal, and staffing every hour is not sustainable.
- Products used
- OPTIMO ChannelsOPTIMO Intelligence
- Built for
- Customer support · Marketing · Sales
What the solution does
- A branded agent answers automatically on Zalo OA; Teams, Slack and Telegram are coming soon
- Answers reflect the latest policy and product information, with sources attached
- Answers stay within the permitted data, with sources attached
An internal assistant for staff
People get the right answer in seconds instead of digging through folders.
- The pain
- Processes, policies and documents are scattered; staff ask the same questions repeatedly or simply guess.
- Products used
- OPTIMO IntelligenceOPTIMO Workforce
- Built for
- HR · IT · Operations
What the solution does
- Question and answer over internal documents, with citations
- Existing permissions respected: who sees what is your decision
- Light actions attached (raising a ticket, running a lookup) when needed
- A logistics example: looking up quotes and shipping documents in the archive
Business process automation
Hand repetitive work to an agent, with approval and an audit trail.
- The pain
- Strong teams stuck drafting quotes, keying CRM records and assembling files; handing it to AI feels like losing control.
- Products used
- OPTIMO Workforce
- Built for
- Sales · Operations · Back office
What the solution does
- Agents draft quotes and documents, update internal systems and assemble case files
- Every write or edit waits for a human approver
- A complete audit trail for each individual action
Research & due diligence
From a question to a sourced report, in minutes.
- The pain
- Market and competitor research and file review consume expensive hours.
- Products used
- OPTIMO Intelligence
- Built for
- Legal · Analysis · Credit and underwriting
What the solution does
- Plans its own approach and reads across many internal sources
- Synthesises the result into a report with citations
- Exports for sharing and record-keeping
Onboarding & knowledge portal
Company knowledge that stays alive instead of going stale.
- The pain
- Onboarding drags, documents age, and when the person who knows leaves, the knowledge leaves with them.
- Products used
- OPTIMO Intelligence
- Built for
- HR · Enablement · Knowledge management
What the solution does
- Builds an internal encyclopedia from your document store
- Updates itself when the underlying documents change
- New joiners can search and ask from day one
Industries
For Vietnamese businesses, across industries.
- Banking · Financial services · InsuranceInternal assistant · Research & due diligence (where a dedicated deployment is often required)
- Real estateAutomated support on Zalo · Internal lookup of current sales policy
- ManufacturingInternal assistant for SOPs and technical documentation · Onboarding
- Professional services (Legal · Accounting · Consulting)Research & due diligence · Business process automation
- Retail / E-commerceAutomated multi-channel support, around the clock
Not sure where to start?
Tell us which problem costs you the most time. Leave your details and we try it on your own data.