Build once, serve every channel.
Put an AI agent that carries your brand exactly where your customers already message you. Instant answers around the clock, grounded in your company's data, with sources attached. Zalo OA is live; Teams, Slack and Telegram are coming soon.
Zalo OA
Teams
Slack
Telegram- Carries your brand
- Answers carry their source
- Zalo OA is live
Customers message after hours, across channels, and they will not wait.
Zalo inboxes, pages and hotlines overflow. A slow reply costs the deal. But staffing every channel around the clock is not something any team can sustain.
Hiring does not fix it either, because the load arrives in bursts rather than evenly. What you need is an agent that is always on and answers from your company's data.
Channels & capabilities
One agent, wherever your customers already are.
Zalo OALive
Serve customers where they already are
- Answers inbox and Zalo OA messages around the clock
- Always on the latest policy and product information
- Every answer carries a citation to the internal source
Microsoft TeamsComing soon
An assistant inside the flow of work
- Process and policy questions answered inside Teams
- Answers scoped to the asker's own permissions
- On the deployment roadmap
Channel roadmapComing soon
One agent, more channels as you need them
- Slack and Telegram are coming soon
- Reusable architecture: add a channel without rebuilding the agent
- True to the principle: build once, deploy somewhere new
Carries your brandLive
Your company's agent, not an anonymous bot
- Voice, style and limits are yours to set
- Answers only within the data it is permitted to use
- Every answer carries a citation you can check
Three steps to go live.
Attach Zalo OA to OPTIMO, and add new channels when ready.
Illustration of the flow, not real data.
Connect the channel
Attach Zalo OA
Train it on your brand
Documents, voice, rules
Go live
Answers with citations
Right person, right scope, safe by default.
Answers scoped to the asker
Customers only receive what their scope permits.
Fail-closed by default
A narrow answer beats a leak.
Answers carry their source
Responses link back to the original document and can be verified.
Data separated per organization
Whosever conversation it is, it belongs to that organization.
Who it fits
Where the impact lands first.
| Team | What Channels does for them |
|---|---|
| Customer support | Answers around the clock, taking the repetitive cases off the queue |
| Marketing | Instant replies on Zalo, so interest does not go cold |
| Sales | Product questions answered on the spot, so deals close faster |
Fits retail and e-commerce, real estate and services, wherever customers live on Zalo.
Where to next
Explore OPTIMO Channels for your business.
Leave your details and we talk through putting a branded agent on your customer channels.